| Item | Fee / Policy |
| Membership | $20 |
| Due date for bills | 22 days after bill date |
| Penalty (accounts with unpaid balance after due date) | Penalty (accounts with unpaid balance after due date) 10% of first $30 plus 2% of remaining balance |
| Deposit for new accounts | 2 times average bill (under certain conditions) |
| Deposit for customers | 2 times maximum bill (under certain conditions) |
| Connection charge | $25 during regular hours |
| Meter test at member's request | $35 plus mileage |
| Collection charge | $25 |
| Reconnection charge | $50 during regular hours |
| Checks returned unpaid | $30 (The returned check charge shall be the maximum collection fee amount under Ark. Code Ann. § 4-60-103) |
| Meter tampering service charge | $79 |
| Reconnect fee | $50 during regular hours |
| Service outage caused by failure on customer's wiring or equipment | $25 during regular hours or $50 after hours |
| Meter reseal fee | $25 each |
| Meter loop | Actual cost |
| Meter loop relocation | $100 |
| Meter loop removal | $50 |
| Security light relocation | $50 |
| Pole relocation | Actual cost |
| Line relocation | Actual cost |
Rates 1
Before electric service is connected, under certain conditions outlined in the Public Service Commission's rules, an applicant must pay a membership fee and security deposit. A person may only have 1 membership regardless of the number of accounts. The membership is credited to your final bill with the Cooperative.
In place of a deposit, a residential applicant may provide a third party guarantee from another qualified member or have a satisfactory letter of credit from a previous utility. The deposit amount for applicants shall not exceed two average bills.
A deposit may be added if a customer did not pay bills by the due date two times in a row or three times in the last 12 months or meets other criteria outlined in the Public Service Commission's rules. The amount shall not exceed the two highest bills during the last 12 months.
The Cooperative shall pay interest annually on deposits. If all bills have been paid by the due date for the last twelve months, the Cooperative shall refund the deposit. When an account is closed, the Cooperative shall apply any deposit to the amount owed or refund if nothing is owed.
In addition to the energy charge in the applicable rate schedule, the cost per kWh will be adjusted by the following:
Cost of Power Adjustment
The Cooperative shall increase or decrease its retail rates by an amount sufficient to compensate for the difference between the actual cost per kWh of energy and the base cost per kWh sold embedded in the rate schedules.
Cost of Debt Adjustment
The Cooperative shall increase or decrease its retail rates by an amount sufficient to compensate for the difference between the actual cost of debt and the base debt cost per kWh embedded in the rate schedules.
Cost of Tax Adjustment
The Cooperative shall bill customers for any excise, license, privilege, or franchise taxes which are levied by laws or ordinances. Such adjustments shall be recovered only from those customers within the jurisdictional boundaries of the taxing bodies and shall be referenced on the bill. Tax adjustments shall be collected in the same manner in which taxes are incurred.