The fastest way is to use our SmartHub app. If you're unable to access the app, our outage response number is (855) 939-3697.
SWAECC uses the Outage Management System, a system that allows your outage to be automatically recorded so that crews can be dispatched more efficiently.
When you call your SWAECC office, the Outage Management System attempts to look up your account matching the phone number you are calling from and the number that is listed in our records. If a match cannot be found, you will be prompted to enter additional information such as a phone number or account number. The system will make every attempt to record your outage automatically before it sends your call to be personally answered. Please be assured that the most efficient method of reporting an outage is being used.
During times of widespread outages, please keep in mind that phone lines may be busy. We ask your patience; we are doing everything possible to ensure that outage information is being dispatched to crews.