Southwest Arkansas Electric Cooperative Employee Job Descriptions
JOB TITLE: Member Service Representative
SECTION: Member Services, Finance and Accounting
DEPARTMENT: Member Service
SUPERVISOR: Manager of Member Services
PAYROLL CLASSIFICATION: Member Service Representative
RESPONSIBILITIES: 1. Post mail payments, make adjustments and post readings to consumer accounts receivable. Maintain records for revenues and adjustments for consumer accounts receivable. 2. Receive and process payments from customers and others in person. Control and reconcile assigned petty cash change fund. Preparation of bank deposits. 3. Preparation and processing of connect, disconnect and other service orders. Connecting or denying service based on PSC and Cooperative policies concerning memberships, deposits and fees. 4. Use of computer software including NISC, personal computer and network. 5. Backup other Member Service Representatives as needed. 6. Perform related work and other miscellaneous duties as required by supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES: 1. Ability to effectively communicate with the public, membership and employees in person and on the telephone. 2. Ability to make and verify computations accurately and quickly. 3. Ability to operate business machines such as computer terminal or personal computer, calculator, typewriter and copier. Ability to learn use of NISC and personal computer software. 4. Ability to apply PSC regulations and Cooperative Policy and Procedures to effectively carry out job duties.
WORKING RELATIONSHIPS: 1. Ability to work with customers in person and on the telephone. 2. Ability to work with other office employees relating to Member Service duties. 3. Ability to work with Engineering and Operations employees relating to Member Service duties. 4. Ability to work with auditors, NISC, PSC representatives and others.
SUPERVISORY RESPONSIBILITIES: 1. None.
EXPERIENCE/EDUCATION: 1. High school diploma or equivalent required. 2. Previous experience working with a utility or others in a related capacity is required.
Make application by October 5, 2017, at the Texarkana headquarters located at:
Southwest Arkansas Electric Cooperative Corporation
2904 East 9th Street
Texarkana, Arkansas 71854
Interview by invitation only.
This institution is an equal opportunity provider and employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.